Support
Still Got Questions?
Get in touch. We are here to listen and support.
Contact
Contact BFS Financial Services
Get support with loan applications, branch visits, partnerships, complaints, and general enquiries across Tanzania.
Send Enquiry or Complaint
Submit a request, complaint, or grievance and receive a reference for follow-up.
Open enquiry formChat to BFS Support
Speak to our friendly team about loans, applications, and partnerships.
info@bfsfinancialservice.comVisit us
Visit any BFS branch for guided support and application follow-up.
Dodoma, Mbeya & Dar es Salaam
Visit Us
Our branches
How can I contact BFS?
You can reach us in several ways:
- Call any branch during working hours.
- Send an enquiry or complaint through the online form.
- Email info@bfsfinancialservice.com.
- Visit a branch for in-person support.
Can I submit a complaint or grievance online?
Yes. Open the enquiry form, fill in your details, choose the type of request, and our team will follow up.
If I apply for a loan online, who will contact me?
Your application appears in the BFS system. A branch officer or the relevant team will call you to confirm details, documents, and next steps.
How can I track my application?
Use the application reference you received after applying on the Track Loan page. You can also contact support by phone or the enquiry form.
What services does BFS offer?
BFS offers personal, business, vehicle-backed, and payroll loans, along with application tracking and dedicated branch support.
Can I apply for a loan without visiting a branch first?
Yes, you can start by applying online. Identity, repayment capacity, and document verification happen before a final decision.
Is my information kept confidential?
Yes. Information you submit is used only for verification, communication, and the services you requested, in line with BFS procedures.